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General Terms and Conditions of Use (T&Cs)


I. General II. Registration of a player account III. Provisional opening of a player account IV. Deposits to your player account V. Payouts VI. Inactive player account VII. Closing your customer account VIII. Responsible gaming IX. Fighting money laundering IX. Bonus rules XI. General gaming rules XII. Data protection XIII. Guarantee XIV. Liability XV. Intellectual property XVI. Edition / Changes XVII. Transfer XVIII. Court of jurisdiction


I. General

Grand Casino Baden AG operates the jackpots.ch online casino via www.jackpots.ch and other access options (such as apps) under the jackpots.ch name (hereafter referred to collectively and individually as "website”). All rights in connection with jackpots.ch apply exclusively to Grand Casino Baden AG, Haselstrasse 2, 5400 Baden, Switzerland (hereafter referred to as "jackpots.ch”). Grand Casino Baden AG is supervised by the Swiss Federal Gaming Board (www.esbk.admin.ch) and has the Swiss licence no. 516-003.

These General Terms and Conditions of Use (T&Cs) and acceptance thereof are a prerequisite to using the website. The T&Cs come into force immediately upon initialisation of registration on the website. You agree that you have understood our T&Cs and that you accept these in their entirety upon registration of a player account with jackpots.ch. Usage of our website or one of our games means you accept our T&Cs in their entirety and agree to accept these whilst using our website at all times.

The subject matter of these T&Cs does not cover questions which may arise from using Internet sites and games with hardware (such as PC, mobile phones, tablets) or third-party software (such as operating systems, Web browsers, access software), the use of third-party app stores (such as Google Play, iTunes, Windows Store, Apple Store), or arising from the user’s Internet connection to such services as these are not provided by jackpots.ch.

To open a player account with jackpots.ch, you must i) be of legal age, ii) live or have a residence in Switzerland, iii) not be banned from gaming (Art. 80 BGS), and iv) be unaffected by any blocks from gaming (Art. 52 BGS).

If a person has registered with jackpots.ch and they are not of legal age, do not have a residence or live in Switzerland, or are affected by a block or a ban, then losses will not be reimbursed and winnings will not be paid out, taking Art. 52 (4) of the Money Gaming Act into account.

You may only have one (1) player account on our website. If you attempt to open more than one player account, we may block all accounts and cancel any due bonuses. It is forbidden to sell, transfer, or make player accounts usable to other people, or to acquire or use accounts belonging to other people.

You may only use our website and your customer account to take part in gambling for recreation and leisure purposes and not for commercial, professional, or other reasons.

By using the website, you confirm that you do not act with fraudulent intent, collude with other players, carry out other illegal activities including those with third parties, and that you do not manipulate our games with methods supported by hardware or software.

You are obliged, in connection with the website and other offers from jackpots.ch, to not circulate any content (such as images, videos, links, words) with advertising, political, religious, insulting, harassing, threatening, violent, sexist, pornographic or other morally dubious, indecent, or offensive content, particularly racist or far-right or far-left content, persons, or illustrations.

jackpots.ch reserves the right to store all personal data provided by you as long as is permitted or stated by law. You have the right to see all data we have stored about you as a person.

The General Terms and Conditions in association with the GRANDWINNERS loyalty program and guest club are covered separately and can be found at www.grandcasinobaden.ch/grandwinners.

jackpots.ch reserves the right to change this offer at any time.

II. Registration of a player account

Registration (”player account”) via the www.jackpots.ch website is necessary to play for real money on jackpots.ch. jackpots.ch reserves the right to reject the opening of a customer account without stating reasons for doing so.

All mandatory fields in our registration form must be completed truthfully in accordance with an official identity document, particularly your first name, surname, date of birth, nationality, gender, residential address, as well as a valid email address and mobile phone number. Completing registration means you confirm the accuracy of all data entered.

You must select a username and password for subsequent log-in onto the website as part of the registration process. The username should not provide any hints of your identity as this is public and can be seen by third parties. It is solely your responsibility to protect your log-in details. Do not pass these on to third parties. If third parties gain access to your data, jackpots.ch is not responsible for abuse or consequential damage caused by third parties due to abuse of your log-in data. Furthermore, jackpots.ch also reserves the right, if your customer account is being used by a third party or there is a suspicion of such activity, to block the corresponding account and keep any credit within it. Please contact the jackpots.ch support team ([email protected]) if you can no longer find your access data.

Before completing registration, it is necessary to set a maximum value for net daily losses in Swiss francs. This maximum value can be changed at any time in your player account, however a reduction in this amount becomes effective immediately whilst an increase only comes into effect after 24 hours.

You are obliged to only provide complete, accurate information regarding your person and to inform us of any changes to such data immediately for the duration of this agreement and business relationship with us. If changes take place which mean you are no longer authorised to play at Swiss online casinos, and these are not reported in good time, then losses may not be reimbursed and winnings may not be paid out pursuant to Art. 52 (4) of the Money Gaming Act.

Comparison of your stated residential address takes place upon registration. For this we pass on the necessary personal data (first name, surname, and address information) to a credit agency (CRIF AG, Riesbachstrasse 61, 8008 Zürich). A check is also made to ensure you are not listed as a banned player. You state explicit consent to these procedures.

III. Provisional opening of a player account

A provisional player account is opened after registration. To complete opening, you must submit a copy of an official identification document within 30 days and if the residential address cannot be verified by the credit agency, corresponding proof of address (copy of an electricity bill, TV or Internet invoice, or a bank statement) must also be provided. These documents can either be sent via the upload feature in the customer account, by email ([email protected]), or by post.

If the player account is not finally opened, then transfers to the account must not exceed CHF 1,000 in total and winnings are not paid out pursuant to Art. 52 of the Money Gaming Act. If the necessary documents have not been sent within 30 days to verify the accuracy of these entries, jackpots.ch is obliged to render the player account inactive pursuant to Art. 52 of the Money Gaming Act.

IV. Deposits to your player account

All information required to deposit money into your player account can be found in the "Deposit” menu item. If you would like to make a deposit by bank transfer, please find our bank account information here. You can use the payment methods displayed to make a deposit. jackpots.ch may change the payment methods available from time to time. Authorisation is carried out if a credit or debit card is used to make deposits. The deposit is credited to your customer account upon approval and authorisation. If approval or authorisation is not granted by the card issuer, then nothing is credited to your customer account. Only credit cards linked to a bank account can be used for regulatory reasons. jackpots.ch may request identification documents or other details when a deposit is being made.

Credit balances in your customer account do not accrue interest. jackpots.ch is not a credit provider and does not allow a customer account to become overdrawn.

V. Payouts

Payouts can only be made to a payment account in your name pursuant to Art. 50 of the Money Gaming Act. jackpots.ch may request identification documents or other details when a payout is being made.

VI. Inactive player account

A player account is considered to be inactive if it is not used for 6 consecutive months. jackpots.ch will contact you if your account becomes inactive.

After 24 months, jackpots.ch will transfer the remaining sum (except any bonuses) to a payment account which is linked to the player account. If this is not possible due to missing or incorrect account details and jackpots.ch cannot contact you, then after a further 24 months jackpots.ch is obliged to transfer the remaining balance to the AHV social security fund (Art. 51 of the Money Gaming Act). Any claims against jackpots.ch lapse completely at this point.

VII. Closing your customer account

You can close your player account at any time. Simply send us an email at [email protected] to let us know.

VIII. Responsible gaming

jackpots.ch aims to provide a positive, entertaining gaming experience. We provide various tools on our website to help you control or restrict your own gaming behaviour.

We are legally obliged to issue a block from gaming if there is a suspicion that someone is insolvent, does not handle financial obligations, or plays with stakes which are disproportional relative to income and wealth. This block applies across the whole of Switzerland. It applies to all licensed casino games within casinos and on the Internet. It also applies to online lotteries, sports betting, and skill-based games, as well as all games determined by inter-cantonal authorities. Self-exclusion is noted in a register which applies across the whole of Switzerland.

To fulfil obligations in this respect, jackpots.ch analyses your transactions and usage data, and, if necessary, checks your creditworthiness or requests an extract from a debt enforcement register. To do so, jackpots.ch passes on the personal data required for a credit assessment (first name, surname, date of birth, and address data) to a credit agency. CRIF AG, Riesbachstrasse 61, 8008 Zürich, assesses creditworthiness on the basis of mathematical and statistical processes. You can request to see the information CRIF AG has stored about you at any time.

IX. Fighting money laundering

If there is suspicion of money laundering, jackpots.ch may block your customer account and retain the balance in the account at the time. For certain transactions, we are obliged to ask you for further information pursuant to the Ordinance of the Swiss Federal Gaming Board regarding the due diligence of casinos in combating money laundering and financing terrorism. The player account may be blocked until the legally necessary details and documents are submitted.

X. Bonus rules

Bonus funds (bonuses) are sums of money which are credited to a player account in connection with promotions (such as registration or making a deposit into the account). The conditions for granting, using, or redeeming bonuses are covered in these bonus rules. However, there are also bonuses which are described on the website when they are granted or as part of specific games.

Bonuses are used as stakes on the games offered on the website. Stakes are automatically made with real cash before bonus funds are used. If you have bonus funds, then all winnings that are above the real money balance at the start of the session are automatically converted into bonuses.

Bonuses are converted into real money when the relevant playthrough has been satisfied. The playthrough states how much real money must be wagered before bonuses are converted into real money. You can see the current status of the playthrough for every bonus in your account. The required playthrough to convert bonus credits into real cash is as follows:

  • Slot games 30
  • RNG table games 90
  • Live games 90

For example, this means that a bonus credit of CHF 5 is converted and paid out as real cash if CHF 150 is wagered on slot games (CHF 5 x 30). This is regardless of the outcome of the game.

You can have any cash balances in your account paid back to you at any time. However, you then have to annul the bonuses for which you have not yet satisfied the playthrough.

jackpots.ch reserves the right to retain or delete bonus funds if the offered bonus funds have not been used within 6 months of receipt.

XI. General gaming rules

It is only possible to start playing when you are registered with jackpots.ch and there is a sufficient balance on your account. A game manual is available for all individual games. Our customer service team will gladly provide further information regarding game manuals. It is your responsibility to check the specific rules of our games.

If the connection is lost whilst a game is in progress, then this game is stored on the game server. The result is shown in the status of the player account and any winnings are credited to the player account. No new games are started, and no further stakes are taken after stoppage of play.

In case of a software error or a functional issue with the random number generator (RNG), the current game is null and void.

If jackpots.ch credits an incorrect amount to your player account, then you are obliged to inform us of the error as promptly as possible and to reimburse us the incorrect credit.

You are solely responsible for any taxes paid on your winnings as well as for following other financial and legal requirements. In case of winnings over CHF 1 million, we are obliged to retain withholding tax and to pass this on to the Swiss federal tax authorities.

XII. Data protection

Data protection is extremely important to jackpots.ch: You should be able to rely on us handling your data with the utmost care and attention, and that we respect data protection laws in all cases. Since 2017 jackpots.ch has been the first Swiss casino to be ISO 27001 certified (international standard for information security) to fulfil such expectations.

Using the website means you agree to receive information from jackpots.ch. You can change the communication preferences in your account at any time. Please note that from time to time we need to send you important information (such as during inactivity on the account, extended identification requirements, information regarding social programmes, combating money laundering, or changes to the T&Cs) from which you cannot unsubscribe. The use of personal data is covered in the data privacy statement. The data privacy statement is an integral and binding aspect of these T&Cs.

XIII. Guarantee

jackpots.ch provides the services professionally and with due care in the light of its operating resources and foreseeable requirements. It is known that jackpots.ch provides all services via the Internet or via the use of communication networks. Temporary disturbances or interruptions to the services provided by jackpots.ch may arise due to technical difficulties, operational errors, as well as interruption or disturbance of communications networks and also through failure of IT infrastructure, telephone lines, or other parts of the infrastructure required to provide the service. As a result, jackpots.ch does not guarantee that its services are available and free of errors at all times.

jackpots.ch secures systems against virus attacks. However, virus attacks can never be completely ruled out. In addition, it is possible that unauthorised third-party emails are sent using the jackpots.ch name without our permission which, for example, may contain viruses or spyware or link to web contents containing viruses or spyware. jackpots.ch has no influence over such matters. jackpots.ch therefore cannot accept any liability in this regard.

XIV. Liability

jackpots.ch only accepts liability for cases of direct damage which are as a result of negligence or malicious intent and which are also the responsibility of jackpots.ch. Further liability cannot be accepted to the extent permitted by law.

Liability cannot be accepted under any circumstances for minor negligence and for indirect or consequential damages. In particular, consequential damage may include lost winnings, damage to reputation, and a loss of data resulting from temporary interference or interruptions of availability of services provided on the website as well as resulting from transmission errors and incorrect price or service specifications. jackpots.ch also cannot accept any liability for third-party content that is linked to our website or to which our website is linked.

XV. Intellectual property

The website and all contents accessible through it are protected by copyright and belong solely and in their entirety to jackpots.ch if not otherwise stated. Contents may contain references to third party property or usage rights that the user must take into account. The (complete or partial) reproduction, circulation, transmission (electronically or by other means), modification, linking, or usage of content for public or commercial purposes is forbidden without prior written permission from jackpots.ch.

XVI. Edition / Changes

Our T&Cs are published in several languages for information purposes and for ease of orientation. However, if there are discrepancies between these T&Cs in other languages compared to the German version, then the German version remains binding for both contractual parties.

jackpots.ch reserves the right to make changes to the T&Cs at any time and therefore also to change the agreement between yourself and jackpots.ch . We will notify you of any changes to our T&Cs by email before they come into force. If you do not accept the changes, then you can contact our customer support team and request closure of your account at any time. Changes to our T&Cs will come into force immediately after publication on www.jackpots.ch. It is your responsibility to check our T&Cs and to make yourself aware of the specific rules of our games.

XVII. Transfer

jackpots.ch reserves the right to withdraw from this agreement or to transfer it lawfully to another party. You are not permitted to withdraw from this agreement or to transfer it to another party.

XVIII. Court of jurisdiction

The place of performance for all jackpots.ch services and the place of jurisdiction is Baden (Switzerland). The relationship between jackpots.ch and yourself is subject solely to Swiss law. If individual clauses in existing regulations become either wholly or partially invalid, the validity of the remaining regulations remains unaffected.


Baden, May 2019 (Version 1.2)