Which browsers are supported?
What are the prerequisites for playing on jackpots.ch?
Is jackpots.ch a reputable and legal casino operator? Who operates this site?
How do we ensure that the games we offer run correctly?
Can I also play on jackpots.ch from abroad?
Who guarantees my money and winnings?
Where is my data stored? Who sees my data?
Can I create more than one player account?
Can I use another person’s player account to play?
How do I update my contact details?
How do I subscribe to or unsubscribe from the newsletter?
What should I do if I can no longer log in?
I have forgotten my password, what can I do?
What can I do if I do not receive a confirmation email after creating my account?
How can I close my account permanently and have my data deleted?
Can I reopen a closed account?
Can my account be closed due to inactivity? If so, what happens to my money?
How can I find out if I already have a registered account at jackpots.ch?
What is the difference between account closure and account suspension?
Where in my player profile can I find my deposits, withdrawals and losses?
III. Account verification
Do I need to verify my player account? How long do I have to verify my account?
What does «Account verification required» mean?
What documents do I need to verify my gaming account?
How do I submit my documents for verification?
Are my documents safe with you?
What happens if I do not submit the documents for verification?
How do I make a deposit?
What payment methods can I use to make a deposit?
Can I make a deposit via bank transfer?
My deposit has not been credited. What can I do?
Are fees charged at the time of payment?
Is there a minimum deposit amount?
How long will it take for my deposit to be credited to my player account?
How can I withdraw my money?
I’ve arranged a payout. How long does it take for the money to arrive?
Will I be charged fees for the payout?
What payment methods are available to me?
Can I make withdrawals using a payment method in the name of a third party?
Can I pay out my real money balance at any time?
Is there a minimum withdrawal amount?
Can I withdraw my money to a credit card?
Can I withdraw my money to a Revolut card?
What documents do I need to send to jackpots.ch in order to withdraw winnings?
Can I enter the IBAN of the joint account for myself and my partner?
What is beneficial ownership and above what amount does it need to be clarified?
Why should I disclose my financial data and what happens if I don’t submit it?
Are the profits tax-free?
What is a bonus?
What are free spins?
How does the jackpots.ch bonus work?
How do I activate a bonus?
How can I convert my bonus into real money?
Does my bonus need to be backed by real money in order to convert it?
Where can I find the conversion progress/playthrough of my bonus?
Why can’t I withdraw my bonus?
How do I remove offers and bonuses received?
Where can I find current bonus offers and other promotions?
Where can I redeem a bonus code?
How does the welcome bonus work?
How does the deposit bonus work?
What is a loss limit?
What is a bet limit?
What is a deposit limit?
How long does it take to change a limit?
How are the losses for my limits calculated if I win?
Why should I set a limit?
VIII. Play with responsibility
What is a gambling addiction?
Is my gambling risky?
What do I need to consider to play responsibly?
Can I block certain games for a certain period of time?
Can I only be blocked in the online-casino?
Where can I request a voluntary gambling suspension?
How do I close my account due to gambling addiction?
What is the scope of a gambling suspension?
Is there a time limit for the validity of the suspension?
How can I lift my gambling suspension?
Do I have to pay if I play in demo mode?
Where can I see my game history?
Where can I find the rules for each of the games?
What is a live-casino game?
Will live games really be broadcast live?
My game won’t start, what can I do?
Can I play on a cell phone or tablet?
How do you make sure you don’t cheat?
My game has been interrupted, what can I do?
What is the RTP (return to player)?
What is the RTP value for jackpots.ch slots?
Which games offer the highest payout/RTP on average?
What is volatility?
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