Help

General

Which browsers are supported?

The following browsers are supported by JackPots and the games and have been tested by us: Google Chrome (from version 66.0), Mozilla Firefox (from version 66.0), Apple Safari (from version 12.0)

How can I be sure the offered games aren’t tampered with?

Every game offered by a Swiss online casino has to be independently verified and certified as well as authorized by the Swiss Federal Gaming Board. In this process, it is ensured that the correct game version number is mapped on the game provider’s server. The version number can be found in the help section of the corresponding game. In case of games provided by Greentube/Novomatic Interactive, the certified reference number can be found under the following link: gtat-gs7.greentube.com/out.html

Account

Can I create another account?

Each user may only create and use one player account. If you have forgotten your login details, please contact us at [email protected] .

How do I change my contact information?

Simply send a request to [email protected] or use the contact form to change your contact information.

Why can't I login?

Normally you will be told the reason when your login failed. If this is not the case, simply contact support.

How can I activate or deactivate my communication channels?

Simply go to the account profile > account settings and activate or deactivate the desired communication channels.

What do I do if I forget my password?

If you have forgotten your password, you can select "Forgot your password?" After entering your email address, you will receive an email with a link. With this link you can assign a new password.

Deposits

What payment methods are accepted at JackPots?

You can currently fund your account using Visa, Master Card, PostFinance Card, PostFinance E-Finance, paysafecard and bank transfer.

How can I deposit money on my player account using bank transfer?

Address the payment to the JackPots bank account:

IBAN CH 2100 2322 3250 2507 04M

To the attention of: Grand Casino Baden AG, Haselstrasse 2, 5400 Baden

Please don't forget to mention your username in the payment note.

Why is my deposit not displayed?

Your account will always display the current status of your payment. If this is not the case, simply contact support.

Withdrawals

How does a withdraw work?

Select "Withdrawal" in your account. Enter your IBAN number, the name of the account holder and the amount you wish to withdraw. The IBAN number can be found on the front of the bank or postcard.

How long does a withdrawal take?

Payments are initiated by us within one working day.

Is there a fee for the payment?

With JackPots you do not pay any fees for withdrawals.

Can I cash out my real money balance at any time?

You can withdraw your real money at any time. However, if you have a bonus balance, you must cancel it or fulfil the bonus wagering requirements.

Are profits tax free?

Profits up to CHF 1,000,000 are tax-free from January 1, 2019! Only what lies above is still taxable.

Bonuses

How does bonus work at JackPots?

You can use bonus for all games at JackPots. The real money balance is always used first when playing. The bonus balance will be converted to real money once the wagering requirement for the original bonus amount has been met. The wagering requirement (playthrough) is 30 times for slot machines and 90 times for table games. Please note that any winnings above the real money balance at the beginning of the game session will be considered bonus money if a bonus is available.

Can I remove received bonuses?

You can cancel received bonuses at any time directly in the player account in the bonus overview.

Where can I find the wagering/playthrough of my bonus?

The playthrough can be seen in the player account in the bonus overview. For the bonus overview please click on the arrow next to the total credit balance.

Responsible gaming

What is gambling addiction?

The term gambling addiction is used when gambling behavior can no longer be controlled by the person concerned. Gambling becomes the all-dominant urge, the centre of one's life. The thoughts constantly revolve around gambling: The next gaming opportunity, the next possible (big) profit, raising money for the next game, covering up the losses suffered, etc. are the main focus.

Can I block individual games for a certain period of time?

JackPots offers various tools to help you play responsibly. In your player account you can temporarily exclude yourself from individual game categories or from all games for 15 minutes to 6 months. You also have the option of applying for a ban throughout Switzerland.

How do I close my account due to gambling addiction?

If you wish to be voluntarily blocked, you can do so in your player account under "Responsible Gaming". Swiss casinos are legally obliged to ban a person from gambling if they suspect that the person is overindebted, does not meet their financial obligations or risks wagers that are disproportionate to their income and assets.

Is my gambling risky?

A good start for responsible gambling is to use our self-assessment test. You can either fill it out anonymously or save it in your player account and use it again later. When you complete and save the test for the first time, JackPots will acknowledge your responsible behavior and will send you a small gift (if we can contact you by postal mail).

Account verification

When does the account need to be verified?

We have the legal requirement to verify your identity and home address within 30 days of opening your account. We need a copy of an ID document and, if necessary, a copy of an invoice with your name and address.

Why do I have to send you my personal documents?

Swiss online casinos are subject to the Federal Act on Money Games of 29 September 2017 and its implementation. We are required by law to verify your identity and home address within 30 days. If we are unable to verify your identity, we will be required to deactivate your account. The security of your data is our highest priority. We are ISO 27001 certified and your financial and personal information is stored on encrypted security servers.

Games

How does the Grand Holdem game work?

The main game

Grand Holdem is a variant of poker that is played exclusively against the dealer. Ante must always be placed as a basic bet in order to play a hand. After the ante and bonus bets are placed, players and dealers are dealt their starting hands and the first three community cards on the table, also known as the "flop", are dealt.

After the flop, the player must decide whether or not to continue playing. If he does not call, the ante amount is lost. If he calls, he must pay twice the amount of the ante again as a "call".

If the player calls, two community cards are dealt again. The dealer's hand is then compared to the player's hand (the best 5-card combination of hand and community cards). This is provided that the dealer qualifies at all. This is only the case if the dealer is holding a pair of 4 or a better hand. If the dealer does not qualify, the player gets his call bet back and is paid the ante value according to the winning table depending on his hand.

If there is a showdown and the dealer's hand is better than the player's, the player loses his bet. If the player's hand is better than the dealer's, he wins an amount that depends on the strength of his hand (e.g. 3:1 for a full house or 20:1 for a straight flush) - see the detailed paytable in the game description. The RTP for the main bet (ante/call) is 97.8424%.

The Bonus Bet

After the ante has been wagered, the player has the opportunity to make a bonus wager. With this bet on "Aces or Better" he bets that his starting hand (consisting of the two cards in his hand and the three flop cards on the table) is at least one pair of Aces or stronger (Straight, Full House,...). After hand cards and flop are dealt, its decided whether the bonus bet is won or not. The amount of the payout depends on the hand the player has after the flop; for example, if he has two aces or a straight, he gets 7 times his bet back, if he has a royal flush even 100 times - see the detailed payout table in the game description. The bonus bet has an RTP of 93.74%.