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I. General

Which browsers are supported?

What are the prerequisites for playing on

Is a reputable and legal casino operator? Who operates this site?

How do we ensure that the games we offer run correctly?

Can I also play on from abroad?

Who guarantees my money and winnings?

Where is my data stored? Who sees my data?

II. Account

Can I create more than one player account?

Can I use another person’s player account to play?

How do I update my contact details?

How do I subscribe to or unsubscribe from the newsletter?

What should I do if I can no longer log in?

I have forgotten my password, what can I do?

What can I do if I do not receive a confirmation email after creating my account?

How can I close my account permanently and have my data deleted?

Can I reopen a closed account?

Can my account be closed due to inactivity? If so, what happens to my money?

How can I find out if I already have a registered account at

What is the difference between account closure and account suspension?

Where in my player profile can I find my deposits, withdrawals and losses?

III. Account verification

Do I need to verify my player account? How long do I have to verify my account?

What does «Account verification required» mean?

What documents do I need to verify my gaming account?

How do I submit my documents for verification?

Are my documents safe with you?

What happens if I do not submit the documents for verification?

IV. Deposit

How do I make a deposit?

What payment methods can I use to make a deposit?

Can I make a deposit via bank transfer?

My deposit has not been credited. What can I do?

Are fees charged at the time of payment?

Is there a minimum deposit amount?

How long will it take for my deposit to be credited to my player account?

V. Payout

How can I withdraw my money?

I’ve arranged a payout. How long does it take for the money to arrive?

Will I be charged fees for the payout?

What payment methods are available to me?

Can I make withdrawals to an account in the name of a third party?

Can I pay out my real money balance at any time?

Is there a minimum withdrawal amount?

Can I withdraw my money to a credit card?

Can I withdraw my money to a Revolut card?

What documents do I need to send to in order to withdraw winnings?

Can I enter the IBAN of the joint account for myself and my partner?

What is beneficial ownership and above what amount does it need to be clarified?

Why should I disclose my financial data and what happens if I don’t submit it?

Are the profits tax-free?

VI. Bonuses

What is a bonus?

What are freespins?

How does the bonus work?

How do I activate a bonus?

How can I convert my bonus into real money?

How long do I have to convert my bonus into real money?

Does my bonus need to be backed by real money in order to convert it?

Where can I find the conversion progress/playthrough of my bonus?

Why can’t I withdraw my bonus?

How do I remove offers and bonuses received?

Where can I find current bonus offers and other promotions?

Where can I redeem a bonus code?

How does the welcome bonus work?

How does the deposit bonus work?

VII. Limits

What is a loss limit?

What is a bet limit?

What is a deposit limit?

How long does it take to change a limit?

How are the losses for my limits calculated if I win?

Why should I set a limit?

VIII. Safe gaming

What is a gambling addiction?

Is my gambling risky?

What do I need to consider to play responsibly?

Can I block certain games for a certain period of time?

Can I only be blocked in the online-casino?

Where can I request a voluntary gambling suspension?

How do I close my account due to gambling addiction?

What is the scope of a gambling suspension?

Is there a time limit for the validity of the suspension?

How can I lift my gambling suspension?

IX. Games

Do I have to pay if I play in demo mode?

Where can I see my game history?

Where can I find the rules for each of the games?

What is a live-casino game?

Will live games really be broadcast live?

My game won’t start, what can I do?

Can I play on a cell phone or tablet?

How do you make sure you don’t cheat?

My game has been interrupted, what can I do?

What is the RTP (return to player)?

What is the RTP value for slots?

Which games offer the highest payout/RTP on average?

What is volatility?



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