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Responsible gaming

At jackpots.ch, a positive and entertaining gaming experience is in the foreground. We urge our customers to look at the various aids on jackpots.ch and to learn more about this topic on this page.

1. What is compulsive gambling?

Compulsive gambling is when the player is no longer able to control their gambling behaviour. Gambling becomes an obsessive desire, the focus of someone’s life. They continuously think of gambling: The next gambling opportunity, the next possible (major) win, obtaining money to continue gambling, hiding any losses incurred, etc. are all at the forefront of such thoughts.

A gambling addiction does not develop overnight. Such behaviour develops as part of a process similar to that demonstrated with psychoactive substances (alcohol, tobacco, illegal drugs). This process usually undergoes the following phases: 


1. The adventure or winning phase

Gamblers often win larger sums of money during this phase. This experience may lead to the delusion that winning is not a matter of pure luck, but can be influenced by the gambler’s actions. Inevitable losses are simply rationalised as the result of external root causes which can be explained and which are generally glossed over. This becomes problematic if players continuously wager large sums of money or even take out loans in order to continue gambling. All loans are taken out for one purpose only: To keep playing. 


2. The losing phase

During this next phase, it is possible that gamblers only wager money which has been loaned to them. As far as possible, these loans are kept secret. Sufferers generally find themselves becoming increasingly distant from friends and loved ones during this phase. The path to isolation is clearly defined. However, players remain convinced that they will get their debts under control. «When I’ve cleared my debts, I’ll quit gambling» is a typical comment made during this phase. 


3. The despairing phase

Ultimately, gambling becomes an all-day activity and an obsessive focus in life. This results in the loss of relationships, work, and respect. The border between problem gambling and a gambling addiction is therefore fluid. However, this does not mean that one phase automatically means moving on to the next.

Generally speaking, there are signals which can indicate a possible addiction to gambling if caught at an early stage. Our selfassessment test is a tool to help you recognise any potential warning signs. 


2. Self-assessment

A good start for those wanting to ensure responsible gambling is to take our self-assessment test. It can either be completed anonymously or saved in your account so that it can be accessed later. jackpots.ch would like to recognise responsible behaviour and give you a small gift (if you grant us permission to contact you by post) when you complete the test for the first time and subsequently save it.

If you would like to discuss the results with us, you are welcome to do so at any time. 


3. Self-monitoring and self-protection tools

jackpots.ch provides various tools to help you gamble responsibly. You can contact us at any time if you have any questions regarding our tools. 


3.1. Gaming limit

Upon initial registration you are requested to set a personal loss limit. This helps minimise maximum losses during the selected time frame. These limits in jackpots.ch can be easily amended in your account. If you add a new limit or lower an existing one, this comes into force immediately. If a limit is increased or removed, then the change only comes into force after 24 hours. 


Loss limit

The loss limit enables you to set a limit in advance for potential losses during a day, week, and month. No more stakes will be permitted for the specified time frame when this loss limit is reached. 


Stake limit

A stake limit determines what can be wagered, whether you win or lose. It is no longer possible to play any games on jackpots.ch for the rest of the specified time frame once this limit is reached. 


3.2. History

It is possible to call up all previous deposits, payouts, stakes, wins, losses, and the net result for a defined period of your choice in your account under History. This enables you to keep an eye on all previous activities. 


3.3. Cool-off period

You can set up a cool-off period on your account at any time. This cool-off period may be between 15 minutes and 6 months. It may apply to all activities provided by jackpots.ch or just specific categories (such as slot machines). It will not be possible to place wagers in the selected gaming categories during this time. A cool-off period enables you to focus more on other, more important aspects of life. 


3.4. Callback

Your account also offers the option to request a callback. Our trained staff will contact you to discuss, for example, your gaming behaviour or our tools. In urgent cases, we suggest that you contact the Dargebotene Hand support network (available 24 hours a day, 365 days a year) by dialling 143 free of charge. 


4. Useful tips

Gambling can be a source of joy, excitement, and relaxation. The following tips should help keep it that way: 

  • Use the stake and loss limits on jackpots.ch. Before gambling, determine a maximum loss limit. Ask yourself what you are willing to lose, or can afford to lose. At most, this should be a reasonable proportion of your income.
  • Only gamble when you’re in a good mood.
  • Never chase any losses.
  • Do not take on higher risks to compensate for earlier losses.
  • Avoid alcohol when gambling. Alcohol increases the willingness to take risks and also impairs judgement.
  • Never think that you can outwit the system. Gambling is simply a matter of chance, there is no skill involved whatsoever. 

You can contact a casino personally, by phone, or in writing to point out behavioural changes in a person or point out changes in their financial situation as a result of gambling either as a family member, relative or friend. Get in touch with us, we will be glad to discuss the situation and find a solution with you. 


5. Self-exclusion

If you would like to self-exclude yourself from gambling, this can be done via "Responsible Gaming” in your account, or directly using this application form.

Casinos are legally obliged to issue a ban from gaming if there is a suspicion that the person in question is insolvent, does not handle their financial obligations, or plays with stakes which are disproportional relative to their income and wealth.

This ban applies across all of Switzerland to all licensed casino games within casinos and on the Internet. It also applies to online lotteries, sports betting, and skill-based games, as well as specific games determined by intercantonal authorities. For example, this means that self-exclusion also applies to participation in the Schweizer Zahlenlotto (Swiss national lottery) via the Internet and other games offered by Swisslos and Loterie Romande. Self-exclusion is noted in a register which applies across the whole of Switzerland. Access rights to this register are regulated by law.

An application for the lifting of a self-imposed gambling ban can be submitted after 3 months at the earliest. An ordered gambling ban may only be lifted once the reason for the gambling ban no longer exists. The application must be sent to the casino or lottery company which issued the ban. To do so, send us the application form to request that the self-exclusion is lifted. A specialist unit recognised as such by the cantons must be involved in these proceedings.

Further information on self-exclusion can be found in this leaflet


6. Contacts and assistance

We work together with the ags counselling centre in Brugg, Dargebotene Hand, and Careplay. They are available for any questions you may have.

We are happy to answer any questions you may have about responsible gaming. You can reach our team at [email protected]. The person responsible for responsible gaming at jackpots.ch is Tanja Erskine.

Counselling Centers

Suchtberatung ags

Beratungsgespräche und Gutachten zur Aufhebung 
Bezirk Brugg 
Annerstrasse 18 
CH-5200 Brugg 
Telefon: +41 (0)56 441 99 33 
E-Mail: [email protected]
Website: www.suchtberatung-ags.ch

Beratungszentrum Bezirk Baden

Mellingerstrasse 30 
CH-5400 Baden 
Telefon: +41 (0)56 200 55 77 
E-Mail: [email protected]
Website: www.beratungszentrum-baden.ch

Suchtberatung Bezirk Diektion

Züricherstrasse 126 
CH-8953 Dietikon 
Telefon: +41 (0)44 741 56 56 
E-Mail: [email protected]
Website: www.sucht-beratung.ch

Zentrum für Spielsucht und andere Verhaltenssüchte RADIX

Pfingstweidstrasse 10 
CH-8005 Zürich 
Telefon: +41 (0)44 202 30 00 
E-Mail: [email protected]
oder [email protected]
Website: www.spielsucht-radix.ch

Schuldenberatung Aargau-Solothurn

Effingerweg 12 
Postfach 2753 
5000 Aarau 
Telefon: +41 (0)62 822 82 11 
(Mo bis Fr: 8:30 bis 12:30 Uhr) 
Fax: +41 (0)62 822 82 20 
E-Mail: [email protected]
Website: www.schulden-ag-so.ch


Kompetenzzentrum für Spielsuchtprävention 
E-Mail: [email protected]
Website: www.careplay.ch

Die Dargebotene Hand

Hotline-Telefon 143 
(24-Stunden-Auskunft an 365 Tagen im Jahr)